Wine Hub onboarding

Wine Hub Onboarding | Wine Hub | Wine business management software

We are here to support you, every step of the way. When you buy into Wine Hub, we’ll build an onboarding plan together that’s designed to help you migrate systems as seamlessly as possible, and to reach your most important goals, faster.

Easy migration & onboarding

You will be allocated an implementation manager, who will be your main point of contact and will coordinate with you and the other teams at Wine Owners throughout the onboarding process.

You will also be allocated a data implementation specialist in charge of the data migration.

Will Gardener quote

The data migration went smoothly – the business transition was quite straightforward with some adjustment to new ways of doing things. There were no moments of panic. Moving from Sage to Netsuite had been more painful for the business, with Wine Hub much more intuitive.

Will Gardener Nickolls & Perks

The onboarding process

Wine Hub Onboarding | Wine Hub | Wine business management software

Data migration

Migration onto Wine Hub is seamless and well-regarded by our clients, because we have worked very hard to put into place processes that understand data and more specifically wine data.

By dedicating time to think about and understand what data is to be migrated and the preparation phase in cleaning that data, it means common software migration scenarios of added costs and delays are simply eliminated.

Conversations between our data specialists and your team are a priority, meaning a controlled, robust service is delivered quickly and with no surprises, saving you stress, time and money.

If you want to know more about our treatment of data and the integral role our referential database plays in your Wine Hub system, learn more here.

Going live with your Wine Hub

Once you are live on your Wine Hub, you will be handed over to the Support Team and your Account Manager.

You will be able to reach out to the Support Team directly via the ticketing system for any support-related requests.

Your account manager will be in touch for an intro call once you are live.

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Wine Hub resource centre

We are here to support you and your team along the way, with a wealth of resources to make the most of your Wine Hub and guarantee your long-term success.

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FAQ library – How-To articles and videos.

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Wine Hub User Manual and guides relevant to add-ons and integrations (Accounting, WooCommerce, Liv-ex, PCRM User Manual, Lightspeed X).

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Foundational training – carried out in-person or remotely by the Support Team.

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Masterclasses and regular training for new features – carried out online on a regular basis for all Wine Hub clients.

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Support Tickets via the ticketing system.

IG Wines | Wine Hub | Wine business management software

As a business, for every problem we have encountered the response is ‘let’s find a way to work around it’ because it’s more of an inclusive ‘let’s improve the system continuously’ approach. 

IG Wines, Paul Hammond
Cuchet&Co | Wine Hub | Wine business management software

When dealing with Wine Hub team at Wine Owners, everyone there understands what I’m talking about. They are knowledgeable about the product, they share the same sensitivities towards the product, they’re responsive to feedback and welcome my thoughts on improvements.

Cuchet & Co, Bud Cuchet
Turville | Wine Hub | Wine business management software

Every piece of criteria that we listed seemed to be achieved with Wine Hub and furthermore, there’s the development that’s going on specific to the wine industry which is answering more and more questions for us.

Turville Valley Wines, Luke Raffety