Wine Hub Onboarding and Customer Success

Wine Hub Onboarding | Wine Hub | Wine business management software

We are here to support you, every step of the way. When you buy into the Wine Hub, we’ll build an onboarding plan together that’s designed to help you migrate systems as seamlessly as possible, and to reach your most important goals, faster.

The Wine Hub Onboarding

You will be allocated an implementation manager, who will be your main point of contact and will coordinate with you and the other teams at Wine Owners throughout the onboarding process.

You will also be allocated a data implementation specialist in charge of the data migration.

Wine Hub Onboarding | Wine Hub | Wine business management software

Going live with your Wine Hub

Once you are live on your Wine Hub, you will be handed over to the Support Team and your Account Manager.

You will be able to reach out to the Support Team directly via the ticketing system for any support-related requests.

Your account manager will be in touch for an intro call once you are live.

Hub Resource Centre

We are here to support you and your team along the way, with a wealth of resources to make the most of your Hub, and guarantee your long-term success.

FAQ library – How-To articles and videos.

Hub User Manual and guides relevant to add-ons and integrations (Accounting, WooCommerce, Liv-ex, PCRM User Manual, Lightspeed X).

Foundational Training – carried out in-person or remote by the Support Team.

Online Training Courses.

Masterclasses and regular training for new features – carried out online on a regular basis for all Hub clients.

Hub Community Forum – with guides and how to’s and videos.

Support Tickets via the ticketing system.