The Webshop and the Hub have a seamless two-way communication, so not only is my stock updated every five to 10 minutes, 24 hours a day, but if I sell stock on Liv-ex or another channel, it’s automatically updated. In short, the risk of double selling is almost completely eliminated.

We’ve picked up a lot of new customers from website orders, and lots of people have commented how easy it is to use. I have to say it’s been striking how many offline clients are purchasing online as well.

Implementing the Hub was a simple process that involved minimal effort. After discussing the requirement and doing a 1 day training workshop, I literally started selling wines through the Hub as the UI (user interface) is very user friendly, and the Wine Owners’ team was very helpful guiding me through every step of the way.

With the Hub API functionality the business was able to set up a web store in a very short period of time, and enabled us to expand our broking business massively by integrating inventory from our vendors.

The result has been beyond satisfactory as both our turnover and number of clients have grown exponentially.

We chose to work with Wine Owners as we found them to have a similar outlook to ourselves. Extremely customer focussed, and appreciative of how collection management of fine wine needs to speak to the emotions as well as to the numbers. They understand the passion and fascination of collecting as well as the importance of it as an investment class.

The whole Wine Owners’ team were very responsive to our needs, while also adding advice from their own journeys so as to guide us to the best possible solution. Due to this flexibility of approach we feel confident that this will be a long term relationship.

The flexibility of the Hub gives me a growth roadmap. I don’t need to change systems when I take on more people, and my technology costs will remain very reasonable when the team expands. As I grow my stock position, broaden sourcing strategies, and if I want to add on e-commerce, I know my growth potential isn’t going to be restricted in any way.

Even as the business experiences significant business growth I expect to keep business overheads low, something the Hub will help me achieve without any compromise to quality of customer experience, advice and service.

All in all Wine Owners is a supremely capable database and software product designed with the wine operations professional in mind. The inbound process has become more streamlined yet it captures more detail using the software interface and the underlying reference database of wines. The outbound process can now be initiated by the customer without any intervention on our part. Also, the flexibility provided by the billing module gives us customization options we did not have before.