US-based Western Carriers is home to over 300 importers, wholesalers, restaurant groups, and retailers of wine and spirits.
The northern New Jersey facilities span 2.2 million sq feet, comprises about 93.5k SKUs, and 7.5 million cases of wine.
The private client storage subsidiary called The Wine Vault @ Western is specialised and solves the storage and logistics needs of discerning collectors with accounts ranging from 20 cases stored to 15,000 cases.
Our wine collector clients immediately fell in love with the look and feel of our new inventory system. I have seen a 50% increase of clients accessing their accounts via our new Nest Egg portal, and this has provided me with a great opportunity to connect with our clients. The Wine Owners team rose to the challenge and provided insightful guidance and expertise that helped shape configuration.
Requirements
- Improve online access and information provision, including the valuation of collections.
- Simplify the internal processes of receiving and shipping wine for private clients.
- Bring greater transparency to client collections with inspection photography of inbound wines and parameterised descriptions of condition.
- Fully integrate client-facing systems with the existing warehouse management and billing background systems that were developed in-house.
- Bring consistency to the wine database, aid accuracy of data wine entry and deliver effective online reporting options.
- Enable Nest Egg clients to choose their own display names.
- Simplify outbound delivery requests in support of industry-leading KPIs.
- Support an enhanced client offering with world-class collection management.